Shipping & Delivery

Our delivery time starts upon the acceptance of your order and includes the period during which your goods will be processed and shipped. The delivery time depends on your delivery address.
In Romania, delivery will take 1 to 5 business days.
Delivery to any other country will take 2 to 8 business days.
Please note that parcels are delivered only on weekdays, from 9 a.m. to 6 p.m.
Once your parcel has been shipped from our warehouse, you will receive one or more emails containing tracking information to enable you to follow the progress of delivery.

We offer free delivery to our customers subject to a minimum order amount. The minimum order amount eligible for free delivery varies and depends on the delivery address.
Within Romania, delivery is free subject to a minimum order amount of 200 lei. For international orders over 150 euros, delivery is free; for orders under 150 euros, delivery will cost 19 euros. The minimum order amount is 40 euros.

We currently deliver to the following countries: Romania, Hungary, Czech Republic, Slovenia, Slovakia, Bulgaria, Poland, Germany, Belgium, the Netherlands, Luxembourg, Austria, Italy, Croatia, Denmark, France, Portugal, Spain, Greece, Serbia, Switzerland, Norway, Sweden, Finland, Estonia, Lithuania, Latvia.

We strive to expand the geography of our deliveries. If you did not find your region in the list, you can send us your request to customerservice@potamy.com. Subscribe to our newsletter and we will inform you about our new delivery regions.

As soon as the package leaves our warehouse, we will send you a confirmation email. There, you will find a tracking number and a link to the website of the courier company so you can always locate the package.
If you don’t receive or cannot find the email, please contact our support team at customerservice@potamy.com or use the feedback form on our website, and we will send you the tracking details for your order.

Once the package has left our warehouse, you will be able to keep in touch with the courier company, which will notify you of the delivery time in advance. In urgent cases, you can reschedule the date, time, or delivery address by agreeing on the new details with the courier. However, please remember that the courier may not always be able to change the route on the same day.

The price of the order and delivery does not include customs duties. No customs duty is charged when the parcel is delivered to the EU countries. If you order from outside the EU, please be aware that you will have to pay customs duties in the destination country. These charges are determined by local customs authorities and are beyond our control. We recommend that you read the appropriate rules in advance. In those rare cases when the parcel is returned to us due to unpaid customs duties, we reserve the right to deduct the costs incurred from the refund amount of the goods paid for. The courier company will instruct you on how to pay customs duties; this can be done via their online platform.

Once we have started working on your inquiry, please give us some time to clarify it with our business partners. We appreciate your patience: please note that due to company policies, it may take a few weeks before your issue is fully solved.