Payments

When you place your order, you will be able to choose from several available payment methods based on your geographic location.
Orders shipped internationally can be paid for both online with your Visa card or Mastercard, and using the PayPal payment system. If you are in one of the European Union countries, you can use either your personal card or a legal entity card for payment.
If you are in Romania, you can pay for your purchase with your Visa card or Mastercard, cash on delivery (COD), or using the PayPal payment system. If you are a Star BT or Alpha Bank cardholder, you can pay in installments.

On our website, we use PayU services for online sales. Payment is based on a secure transaction processing system which ensures privacy of your purchase and makes the online purchase process easy. Your bank card data is processed exclusively on the side of banks and the processing company; the POTAMY store does not request or store any information about your bank cards. Confidential payment details are transmitted directly in encrypted format (SSL).

In our store, the payment currency is linked to the country where the order will be delivered. When you perform the checkout, the amount will be debited in the currency that you specified when placing the order. If your payment card is registered with a payment currency other than the order currency, then your bank will convert the debit amount taking into account the conversion rate. Please make sure you select your region to correctly calculate prices and delivery terms. We strive to provide fair prices for our products in all countries, but those may vary depending on the country of delivery. These differences are due to many factors, such as exchange rates, local costs, market conditions, and legal requirements. Please be assured that every pricing decision is made carefully and aimed at delivering optimal value to our customers around the world.

To pay from PayPal, you need to open an account on the PayPal website. It only takes a few minutes to open an account there and it's free. Once your PayPal account is set up, select PayPal from the list of options as your preferred payment method when checking out. Once completed, you will be redirected to PayPal to access your account and complete payment.

Klarna is a «buy now - pay later» method that enables customers to pay now, later, or in installments, depending on the country. Supported currencies are EUR, GBP, USD, RON. To pay from Klarna, you need to open an account on the Klarna website. Once your Klarna account is set up, select Klarna from the list of options as your preferred payment method when checking out. Once completed, you will be redirected to Klarna to access your account and complete payment. The first payment will be taken from your card when the order is processed, and the remaining two payments will be automatically charged every 30 days. To check your payment schedule, log in to your Klarna account or contact Klarna’s Customer Service team with any questions.

If you have a promo code, you can use it during checkout. Add all the items you want to buy to your cart. Copy and paste the code into the Promo Code or Gift Card field and click Apply. The item prices will be updated as well as the final order value. Please bear in mind that you cannot use the promo code after you have paid for the goods. Promo code cannot be applied to discounted items. You can only use one promo code per order.

We are sorry you are having trouble with your promo code.
Please note that a promo code cannot be applied to discounted items. You can only use one promo code per order. Please copy and paste the code to avoid spaces or typing errors. If you are sure that all of the above conditions are met, but you keep receiving an error message when trying to use your promo code, please take a screenshot of your cart with the code you are trying to use and contact us by email at customerservice@potamy.com or through the feedback page on our website. We will certainly help you.

If you are having difficulty paying for your order, check the main possible sources of the problem:
- check carefully the payment instrument details you are entering
- check with your bank if there are any obstacles on their end.

If the error is not corrected, please write to us at customerservice@potamy.com. Please attach screenshots of the error to your email so that our specialists can sort out the problem.

If the problem is not solved, please write to us at customerservice@potamy.com. Please attach screenshots confirming the problem to your email so that our specialists can sort out the problem.

If you are placing an order with delivery to Romania and you are a Star BT or Alfa Bank cardholder, you can use the installment service.

If you cancel your order or refuse to receive it, we will refund the money to the same payment instrument you used to pay for your order on the website. For more information, please refer to the Returns and Refunds section.